Return on Learning: Training for High Performance at Accenture Review

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(More customer reviews)It's always challenging to bridge the gap between high-level theory in Human Resources, and the confusing mire of on-the-ground action. It's all very well to `know' that you need your HR and training practices to align with and support your business strategy. But how is this accomplished? When you're faced with convincing executives, with other priorities and little time, to support what are often costly initiatives in Content Management and Corporate Training, and trying to make a good fit between what vendors offer and what your organization needs, when your budget has been cut and your employees have high-standards- it can seem as if you've been asked to juggle cats.
Return on Learning is the story of how one organization, Accenture, managed to successfully align training with business strategy, working on a budget that was cut in half, while maintaining extremely high-standards for the learning delivered to employees. The story is delivered from an in-the-trenches perspective for HR and Training professionals. There are no pat and `easy' answers here, but there are several ideas and innovations about `how' they did it that make this book worth it's weight in gold. Among these innovations are the V-Model (that guides training from goal through design and delivery to measurement), and an award-winning, innovative methodology for measuring the ROI of training that takes you out of the realm of estimates and into the promised land of hard data. Accenture manages to run training like a business, and not just as a catch-phrase. If you want to see how it's done, when it's really done well, this is a good place to start.


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From one of the world's best-known corporations comes this in-depth, inside story of how Accenture revitalized its fabled corporate training organization in the midst of worldwide economic downturn and major marketplace change. The company did so by focusing on the "return on learning": how Accenture's investments in learning and knowledge management could be planned and managed to deliver measurable business advantage. The Accenture veterans who tell this story take readers deep inside Accenture's operations and decision making, so other professionals and companies can benefit from these experiences in using training to achieve high performance.

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