Average Reviews:
(More customer reviews)I read the book in 1990, attended a seminar, and put the communication skills into practice in my work life and my personal life. Dr. Gordon does a great job of showing how to use "I-messages" and active listening to communicate effectively and to get folks to solve their own problems. There's even a good section on effective meetings.
Our company has made L.E.T. one of the foundation elements of supervisor training.
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