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(More customer reviews)I just started reading it and already I can relate with the author. This book is very inspiring and I bought one for an owner of a Day Spa, in hopes that she realizes how valuable her employees are. I now have a 'fresh' outlook on my employees. Currently I manage 17 people and this book has given me a new perspective on the business, namely, putting employees first.
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It goes against all you were taught in business school...and many of the books you ve read...and it s the key to turning customers into loyal customers. Not only will they faithfully return to you, they ll become brand ambassadors who spread the word about your products and services far and wide. Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their jobs, and if you treat them like they re #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a World-Class Customer Service Experience to everyone who enters your place of business.
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