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(More customer reviews)At some level, most managers and employers understand that their business success is dependent on their relationship with their employees. Some even acknowledge this concept with slogans such as, "Our employees are our most important asset."
Despite knowing the importance of fully engaged employees, most managers/owners fall short of actually achieving their goal. One of the major reasons is they worked their way up the corporate ladder where the carrot/stick management style is the accepted wisdom. Most have been lead to believe that incentives increase desired behavior and punishment is in order for unacceptable behavior.
Paul Marciano has written a very compelling case for much more effective approach. The title gives you the first premise of the book. Carrots and Sticks Don't Work. To prove his point, he gives 20 reasons why they don't work. These reasons are well thought out and backed up by psychological study of human behavior.
At times it is fairly easy to talk about what doesn't work. But Marciano does not stop at what does not work. Based on his experience in the field, he has developed a system that works. He calls this the RESPECT Principles.
The RESPECT Principles are based on what motivates individual to become fully engaged in their work. The individual components of the RESPECT Model are: Recognition, Empowerment, Supportive Feedback, Partnering, Expectations Consideration and Trust.
He devotes a chapter to each of the components of the model. The basic format of each chapter is an introductory discussion, a self-assessment quiz, stories from the trenches and specific tips on how to implement the concepts discussed.
The book is exceptionally well written. It is easy to read and understand. The writing is conversational style and flows smoothly. The concepts are discussed in sufficient detail with actual examples of what works, why it works and where you might encounter problems.
I have worked with hundreds of small business owners and most are following the carrot and stick management style. And the biggest complaint I hear from these small business owners concern their employees and problems motivating and dealing with them. In my opinion they would all immediately improve their business if they would read and implement the concepts in this book.
If your job involves dealing with employees, I urge you to get a copy of this book. Since the concepts probably represent a total shift in perspective toward your employees, you will need to keep this handy and refer to it often.
It is an excellent resource and it will greatly improve your relationship with your employees. I believe the last sentence of the book says it all, "If you want the most out of your people, treat them with respect and they will respect and do more for you."
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Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECTAdvance praise for Carrots and Sticks Don't Work:
"Paul Marciano provides a wealth of prescriptive advice that absolutely makes sense. You can actually open the book to any chapter and gain ideas for immediate implementation." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em
"This book should be in the hands of anyone who has to get work done through other people! It's an invaluable tool for any manager at any level." -- John L. Rice, Vice President Human Resources, Tyco International
"Carrots and Sticks Don't Work provides a commonsense approach to employee engagement. Dr. Marciano provides great real-world insights, data, and practicalexamples to truly bring the RESPECT model to life." -- Renee Selman, President, Catalina Health Resources
"The RESPECT model is one of the most dynamic, engaging, and thought-provoking employee engagement tools that I have seen. Dr. Marciano's work will help you providemeaningful long-term benefits for your employees, for your organization, and for yourself." -- Andy Brantley, President and CEO, College and University Professional Association for Human Resources
"This book provides clear advice and instruction on how to engage your team members and inspire them to a higher level of productivity, work satisfaction, and enjoyment. I am already utilizing its techniques and finding immediate positive changes." -- Robert Roth, Director, Accounting and Reporting, Colgate Palmolive Company
The title says it all: Carrots and Sticks Don't Work.
Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first—unawareof a better alternative. So, when it comes to changingyour organizational culture, carrots and sticks don't work!
What does work is Dr. Paul Marciano's acclaimed RESPECT model, which gives you specific, low-cost, turnkey solutions and action plans-- based on seven key drivers of employee engagement that are proven and supported by decades of research and practice—that will empower youto assess, troubleshoot, and resolve engagement issuesin the workplace:
Recognition and acknowledgment of employees' contributions
Empowerment via tools, resources, and information that set employees up to succeed
Supportive feedback through ongoing performance coaching and mentoring
Partnering to encourage and foster collaborative working relationships
Expectations that set clear, challenging, and attainable performance goals
Consideration that lets employees know that they are cared about
Trust in your employees' abilities, skills, and judgment
Carrots and Sticks Don't Work delivers the sameproven resources and techniques that have enabledtrainers, executives, managers, and owners at operations ranging from branches of the United States government to Fortune 500 corporations to twenty-person outfits to realize demonstrable gains in employee productivity andjob satisfaction.
When you give a little RESPECT you get a more effective organization, with reduced turnover and absenteeism and employees at all levels who areengaged, focused, and committed to succeed as a team. In short, you get maximum ROI from your organization's most powerful resource: its people!
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